FAQ

Got a question? We're here to answer. If you don't see your question here, drop us a line.

How does BIKE-DROP work?

It's simple.  Select a DROP at one our locations and purchase a DAY, WEEK or MONTH PASS.  Confirm your order, receive an email confirmation and print or show your QR code when you DROP IN.  We shall valet-park your bike at our DROP IN bay. 

How do I collect my bike?

When you DROP IN to BIKE-DROP we shall send you an SMS to confirm your reservation.  Simply reply NOW 15 minutes before you intend to return and we shall have your bike in the RIDE OUT BAY ready for you on your return.

How is my bike parked?

At DROP IN your bike shall have an ID tag secured to the frame. Our CREW shall locate your bike within our DROP keeping it safe for your RIDE OUT.

How secure is BIKE-DROP?

All of our CREW within our DROP's have had extensive training in providing you the best service. Our DROP's are fully manned during operating hours and CCTV coverage provides additional security deterrent.

I have an electric bike - do you provide E-Charging?

The electric bike market is a moving feast. We do however provide universal E Chargers for most E Bikes. Please call us if you would like to find out if we have your charger - or alternatively bring your own and we shall provide a power supply..